Select the forum that you want to visit from the selection below. If this is your first visit, be sure toīefore you can post: click the register link above to proceed.General Discussion, News and Announcements.These times may vary in countries with multiple time zones. **Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. *We will make every reasonable effort to respond to your initial request within the corresponding timeframes. With re:Post Private, you can build an organization-specific cloud community that drives efficiencies at scale and provides access to valuable knowledge resources. With re:Post Private, you can build an organization-specific cloud community that drives efficiencies at scale and provides access to valuable knowledge resources.Īccess AWS re:Post Private for an additional fee. re:Post Private is a knowledge service to accelerate cloud adoption and increase developer productivity. re:Post Private is a knowledge service to accelerate cloud adoption and increase developer productivity. AWS Incident Detection and Response is available at no additional charge in eligible regions for AWS Managed Services direct customers with AWS Enterprise Support.Īccess AWS re:Post Private for an additional fee. It includes baseline operations, a designated Cloud Service Delivery Manager (CSDM), Cloud Architect (CA), and access to the AMS security team. AMS augments your existing teams with cloud operations skills and capacity. Includes baseline operations, a designated Cloud Service Delivery Manager (CSDM), Cloud Architect (CA), and access to the AMS security team.Īccess to AWS Managed Services (AMS) for an additional fee. AMS augments your existing teams with cloud advanced operations skills and capacity. AWS Incident Detection and Response leverages the proven operational, enhanced monitoring, and incident management capabilities used internally by AWS teams and externally by AWS Managed Services (AMS).Īccess to AWS Managed Services (AMS) for an additional fee. AWS Incident Detection and Response is an add-on to Enterprise Support that offers 24x7 proactive monitoring and incident management for selected workloads. Interoperability and configuration guidance and troubleshootingĪccess to AWS Incident Detection and Response for an additional fee. Proactive support in managing billing, including proactive cost optimization, FinOps support, cost analysis, and prioritized answers to billing questions White-glove (Concierge) access to billing issues Unlimited cases and unlimited contacts (IAM supported)Ģ4/7 phone, web, and chat access to Cloud Support Engineers AWS Countdown Premium is available as a monthly subscription for an additional feeĪ pool of Technical Account Managers to provide proactive guidance, and coordinate access to programs and AWS expertsĭesignated Technical Account Manager (TAM) to provide consultative architectural and operational guidance delivered in the context of your applications and use-cases to help you achieve the greatest value from AWSįull set of checks and prioritized recommendations curated by your AWS account team with AWS Trusted Advisor Priorityīusiness hours** web access to Cloud Support Associates AWS Countdown Premium is available as a monthly subscription for an additional fee.Īccess to proactive reviews, workshops, and deep divesĪWS Countdown is included with Enterprise Support. Recommended if you have business and/or mission critical workloads in AWSīusiness-critical system down: < 30 minutesīusiness/Mission-critical system down: < 15 minutesĬonsultative review and guidance based on your applications (limited)Ĭonsultative review and guidance based on your applicationsĪccess to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupportĪccess to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupportĪWS Countdown Premium is available for Business Support customers as a monthly subscription for an additional fee.Įnterprise On-Ramp customers receive one (1) Standard engagement of AWS Countdown each year at no cost. Recommended if you have production and/or business critical workloads in AWS Minimum recommended tier if you have production workloads in AWS Recommended if you are experimenting or testing in AWS
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